OUR COMPLAINTS PROCEDURE

 

We are committed to providing all our clients with high quality service. If, however, you have any concerns please raise them in the first instance with the person responsible for your case. If this does not resolve the problem to your satisfaction, then please inform Mr Kaushal Bhatt who is the Director of the firm who handle client concerns that cannot be settled informally. Making a complaint will not affect how we handle your case.

 

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

 

If, after the Complaints Partner has considered your complaint you remain dissatisfied, you may ask for the matter to be looked into by the Legal Ombudsman (PO Box 6806 Wolverhampton, WV1 9WJ; Telephone number - 0300 555 0333; email - enquiries@legalombudsman.org.uk).

 

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or

  • No more than three years from when you should reasonably have known there was cause for complaint.

 

You also have the right to object to the bill and apply for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman may not deal with a complaint about the bill if you have applied to the court for an assessment of the bill. Please note that a copy of our full complaints procedure is available upon request.